Policies
Privacy Policy
We only collect what we need to run your tour well, and we never sell your information.
This policy explains how The Italian on Waiheke handles personal information collected through our website, booking system, phone and email enquiries.
What we collect
When you make a booking or enquiry we collect your name, email address, phone number, group size, travel dates and any dietary, accessibility or pick-up details you choose to share. Payment card details are processed by our booking provider and are not stored by us.
How we use it
- To confirm, plan and run your tour, transfer or cooking experience
- To contact you about ferry timings, meeting points or weather changes
- To make restaurant and vineyard reservations on your behalf
- To answer enquiries and, where you have asked, send occasional island news
Who we share it with
Only where it is needed for your booking, for example a restaurant reservation, a vineyard visit or our booking and payment providers. We do not sell or rent personal information to anyone.
Cookies and analytics
Our website uses basic cookies and aggregated analytics to understand which pages are useful. You can block cookies in your browser without losing access to the site.
Keeping information safe
Booking records are kept only as long as we need them for operational, accounting and tax purposes, and are stored with reputable providers using industry-standard protections.
Your choices
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email info@theitalianonwaiheke.co.nz and we will respond personally.
Contact
The Italian on Waiheke, Waiheke Island, Auckland, New Zealand · info@theitalianonwaiheke.co.nz · +64 21 0859 1962